(We'll leave their name undisclosed.)
They didn't update her listings, they ignored her support calls and tried to tie her into a contract for a year that she didn't want. So she started building something on Squarespace which it turns out is not as easy as they make it seem. Anyway the struggle was real.
(Insert spill about how I can do this for you too.)
But for real, you should never have to pay a lot for a website. People try to sell you things you don't need all the time.
Always be on guard and if your gut tells you it's a rip-off, holler at me and I won't.